Shipping and Tracking
Thank you for shopping with us! Please review our shipping policy below for more details.
Processing Time:
- After placing your order, please allow 1 to 3 business days for processing.
- Orders placed on weekends will be processed on the following Monday or Tuesday, depending on the backlog of orders.
Shipping Confirmation:
- Once your order is shipped, you will receive an email with your tracking information. Please note that it may take a few days for couriers to update the tracking status.
Estimated Delivery Times:
Estimated delivery times once your package leaves the warehouse:
USA: 6 to 15 days
UK: 4 to 10 days
AUS: 6 to 12 days
NZ: 6 to 12 days
Delays:
There may be delays due to external factors beyond our control, such as weather, courier delays, weekends, and holidays.
Address Accuracy:
We are not responsible for incorrect delivery addresses provided by the customer. Please ensure your shipping information is accurate and up-to-date.
Failed Deliveries:
Re-Delivery Attempts: We can coordinate with our local courier services to attempt a re-delivery of your package, subject to the policies of the local courier.
Additional Fees: If the failed delivery is due to circumstances within your control (e.g., incorrect address provided, unavailability to receive the package), additional fees may be incurred for re-delivery. These fees are charged by the courier service to cover extra handling and transportation costs.
Customer Responsibility: To minimize the risk of failed deliveries, please ensure that your shipping information is accurate. Try to be available on the estimated delivery date or arrange for someone else to receive the package on your behalf.
Tracking Details:
- Once your order has been dispatched, you will receive a tracking number linked to our tracking system.
- If you experience any issues tracking your order, please email us at info@vividandbloom.com. Include your order number, which looks like #1234, and is essential to help you track your package. You will find your order number in all e-mails sent by us.
- Upon receiving your inquiry, we will respond within 24 business hours to assist you in tracking your package.
Contact Us:
If you encounter any issues with delivery, please feel free to reach out to us. We’re here to help and will work with you to resolve the situation as efficiently as possible. Contact us at info@vividandbloom.com.